.customer-messages-section {
  margin-top: 34px;
  padding-top: 30px;
  border-top: 1px solid rgba(215, 154, 59, .24);
}

.customer-messages-heading {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 20px;
  margin-bottom: 18px;
}

.customer-messages-heading h2 {
  margin: 0;
  font-size: clamp(1.9rem, 4vw, 2.7rem);
  font-weight: 500;
}

.customer-messages-heading p:last-child {
  max-width: 620px;
  margin: 8px 0 0;
  color: var(--muted);
  font: 500 .88rem/1.55 ui-sans-serif, system-ui, sans-serif;
}

.customer-messages-list {
  display: grid;
  gap: 12px;
}

.customer-message-card {
  display: grid;
  gap: 16px;
  padding: clamp(20px, 4vw, 28px);
  border: 1px solid var(--line);
  border-radius: 20px;
  background: linear-gradient(145deg, rgba(40, 29, 23, .96), rgba(20, 15, 13, .99));
  box-shadow: 0 18px 50px rgba(0, 0, 0, .18);
}

.customer-message-inbox-card {
  gap: 0;
  padding: 0;
  overflow: hidden;
}

.customer-message-card.is-target {
  border-color: rgba(240, 187, 103, .8);
  box-shadow: 0 0 0 3px rgba(215, 154, 59, .12), 0 18px 50px rgba(0, 0, 0, .22);
}

.customer-message-summary {
  width: 100%;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 18px;
  align-items: center;
  padding: 18px 20px;
  border: 0;
  color: inherit;
  background: transparent;
  text-align: left;
  cursor: pointer;
}

.customer-message-summary:hover,
.customer-message-summary:focus-visible,
.customer-message-summary[aria-expanded="true"] {
  background: rgba(215, 154, 59, .07);
}

.customer-message-summary:focus-visible {
  outline: 3px solid rgba(240, 187, 103, .24);
  outline-offset: -3px;
}

.customer-message-summary-copy,
.customer-message-summary-meta {
  display: grid;
  min-width: 0;
}

.customer-message-summary-copy { gap: 5px; }
.customer-message-summary-meta { gap: 6px; justify-items: end; }

.customer-message-subject {
  color: var(--ink);
  font: 700 1.05rem/1.3 Georgia, 'Times New Roman', serif;
}

.customer-message-preview {
  overflow: hidden;
  color: var(--muted);
  font: 500 .83rem/1.45 ui-sans-serif, system-ui, sans-serif;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.customer-message-open-label {
  color: var(--gold-light);
  font: 800 .72rem/1.2 ui-sans-serif, system-ui, sans-serif;
  letter-spacing: .06em;
  text-transform: uppercase;
}

.customer-message-thread {
  display: grid;
  gap: 14px;
  padding: 4px 20px 20px;
  border-top: 1px solid rgba(215, 154, 59, .16);
}

.customer-message-thread[hidden] { display: none; }

.customer-message-card-header {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  align-items: flex-start;
}

.customer-message-card h3 {
  margin: 0;
  font-size: 1.35rem;
}

.customer-message-order {
  margin: 0;
  color: var(--gold-light);
  font: 700 .76rem/1.35 ui-sans-serif, system-ui, sans-serif;
  letter-spacing: .04em;
}

.customer-message-date {
  color: var(--muted);
  font: 600 .76rem/1.4 ui-sans-serif, system-ui, sans-serif;
  white-space: nowrap;
}

.customer-message-original,
.customer-message-reply {
  padding: 16px 18px;
  border: 1px solid rgba(215, 154, 59, .18);
  border-radius: 14px;
  background: rgba(255, 255, 255, .02);
}

.customer-message-thread > :first-child { margin-top: 14px; }

.customer-message-reply {
  border-color: rgba(215, 154, 59, .34);
  background: rgba(215, 154, 59, .065);
}

.customer-message-original strong,
.customer-message-reply strong {
  display: block;
  margin-bottom: 7px;
  color: var(--gold-light);
  font: 800 .73rem/1.2 ui-sans-serif, system-ui, sans-serif;
  letter-spacing: .08em;
  text-transform: uppercase;
}

.customer-message-original p,
.customer-message-reply p {
  margin: 0;
  white-space: pre-wrap;
  line-height: 1.65;
}

.customer-message-event-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 6px 12px;
  margin-top: 9px;
  color: var(--muted);
  font: 600 .73rem/1.35 ui-sans-serif, system-ui, sans-serif;
}

.customer-message-waiting {
  margin: 0;
  color: var(--muted);
  font: 500 .84rem/1.5 ui-sans-serif, system-ui, sans-serif;
}

.customer-message-reply-form {
  display: grid;
  gap: 10px;
  margin-top: 4px;
  padding-top: 18px;
  border-top: 1px solid rgba(215, 154, 59, .2);
}

.customer-message-reply-form label {
  display: grid;
  gap: 8px;
}

.customer-message-reply-form label > span {
  color: var(--gold-light);
  font: 800 .73rem/1.2 ui-sans-serif, system-ui, sans-serif;
  letter-spacing: .08em;
  text-transform: uppercase;
}

.customer-message-reply-form textarea {
  width: 100%;
  resize: vertical;
  border: 1px solid rgba(215, 154, 59, .3);
  border-radius: 13px;
  padding: 13px 14px;
  color: var(--ink);
  background: rgba(0, 0, 0, .18);
  font: 500 .9rem/1.55 ui-sans-serif, system-ui, sans-serif;
}

.customer-message-reply-form textarea:focus {
  outline: 3px solid rgba(240, 187, 103, .24);
  outline-offset: 2px;
}

.customer-message-reply-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px;
}

.customer-message-form-status {
  min-height: 1.3em;
  margin: 0;
  color: var(--muted);
  font: 600 .78rem/1.4 ui-sans-serif, system-ui, sans-serif;
}
.customer-message-form-status.is-success { color: var(--success); }
.customer-message-form-status.is-error { color: var(--danger); }

.customer-messages-status {
  min-height: 1.4em;
  margin: 0 0 12px;
  color: var(--muted);
  font: 500 .86rem/1.5 ui-sans-serif, system-ui, sans-serif;
}
.customer-messages-status.is-error { color: var(--danger); }

@media (max-width: 620px) {
  .customer-messages-heading,
  .customer-message-card-header {
    align-items: flex-start;
    flex-direction: column;
  }

  .customer-message-summary {
    grid-template-columns: 1fr;
    gap: 10px;
  }

  .customer-message-summary-meta {
    grid-auto-flow: column;
    justify-content: space-between;
    justify-items: start;
  }

  .customer-message-preview { white-space: normal; }
  .customer-message-date { white-space: normal; }
  .customer-message-reply-actions .button { width: 100%; }
}